Privacy Policy

Who We Are

Empowerment Living Ltd provides care and support services, with Nottingham as its primary service area. Wider availability across England and Wales depends on requirements and availability.

For information submitted directly through this website, Empowerment Living Ltd is responsible for deciding why and how that information is handled.

Information You May Provide

The website enquiry form asks only for information needed to understand and respond to an initial enquiry:

• name;
• telephone number;
• email address;
• enquiry type;
• town or postcode;
• preferred contact method;
• the enquiry message; and
• confirmation that the privacy acknowledgement has been read.

Why We Use Enquiry Information

Information may be used to:

• respond to care and support enquiries;
• respond to temporary staffing enquiries from organisations;
• respond to general questions and requested follow-up;
• take steps requested before a possible service or staffing agreement; and
• carry out proportionate administration, security and record management connected with the enquiry.

The lawful basis depends on the context. It may include taking steps at a person's request before a contract, legitimate interests in responding to and administering genuine enquiries, or a legal obligation where one applies. Consent is used for optional website technology choices where required; it is not automatically the sole basis for handling every enquiry.

Data Minimisation and Sharing

Empowerment Living aims to collect and use only information reasonably needed for the enquiry. Information should be available only to people who need it for the relevant purpose.

Technical providers involved in website hosting or email delivery may process information on Empowerment Living's behalf where necessary. Their identities and the final processor arrangements require confirmation by the business before deployment; this policy does not name unconfirmed providers.

Personal information is not intended to be sold or used for advertising through this website.

How Long Information Is Kept

Enquiry information should be kept only for as long as it is reasonably needed to respond, manage appropriate follow-up, meet legal or regulatory responsibilities, and maintain necessary business records. Information that is no longer required should be securely deleted or anonymised where appropriate.

Business confirmation required: Empowerment Living should approve a documented retention schedule before final deployment so that specific retention periods can be stated where appropriate.

Information Security

Reasonable organisational and technical measures should be used to protect personal information from unauthorised access, loss, misuse or disclosure. No internet transmission or storage method can be guaranteed to be completely secure.

The contact form uses a server-side handler and does not place the submitted enquiry in the page URL or browser local storage.

For basic rate limiting, the handler temporarily stores a one-way hash derived from the requesting network address with a recent submission time. It is not added to the enquiry email, and stale rate-limit files are removed automatically.

Your Data-Protection Rights

Depending on the circumstances and applicable law, individuals may have rights to:

• ask for access to their personal information;
• ask for inaccurate information to be corrected;
• ask for deletion or restriction in some circumstances;
• object to some uses of information;
• receive certain information in a portable form where the right applies; and
• withdraw consent where processing relies on consent.

These rights are not absolute in every situation. To raise a request, contact Empowerment Living using the details below. Individuals may also raise concerns with the Information Commissioner's Office (opens in a new tab).

Cookies and Consent Choices

The website stores the visitor's consent preferences in browser local storage. Optional functional, analytics and marketing categories are off by default. No analytics or marketing platform is currently installed.

See the Cookie Policy for the implementation-derived storage details and instructions for changing preferences.

Contact Us About Privacy

Email Contact@empowerment-living.co.uk or call 0115 772 0147.

The office is not a public walk-in location.