Choosing care involves important decisions. A prepared conversation can help you understand how a provider works and whether the proposed approach reflects the person's needs.
Use the questions below as prompts. Add anything specific to the person's circumstances and make space for the individual to be involved wherever appropriate.
Questions About the Person Receiving Care
- How will you understand the person's needs and preferences?
- How is the individual involved in planning support?
- How are routines and communication preferences considered?
- How will dignity, choice and privacy be reflected in the arrangement?
Questions About the Care Arrangement
- How is the appropriate level of support decided?
- What happens before care begins?
- How will the care arrangement be explained and agreed?
- How are changes in needs discussed and reviewed?
Questions About Communication
- Who should I contact if I have questions?
- How are concerns discussed and followed up?
- How will information about the care arrangement be communicated?
- How will the person's preferred way of communicating be respected?
Questions About Location and Availability
- Do you provide support in my area?
- How is availability confirmed?
- When will I know whether the proposed arrangement can be supported?
For Empowerment Living, Nottingham is the primary service area. Read the current Areas We Cover information rather than assuming availability.
Questions About Cost
Ask providers to explain costs clearly. Useful questions include:
- What costs apply and what is included?
- How often will charges be made?
- In what circumstances might charges change?
- Are there cancellation terms or other conditions I should understand?
Make Notes Before the Conversation
- 1
Write down the person's main needs, preferences and routines.
- 2
List the questions that matter most to the individual and family.
- 3
Note the location and the general timing being considered.
- 4
Keep details of any answers that need clarification or follow-up.
- 5
Review the information before deciding on the next step.
You can also review the available care services before contacting a provider.